Orders are typically processed and shipped within 2-5 business days from our Hong Kong studio, Monday through Friday. After placing your order, you’ll receive a confirmation email with all your order details. Once your order is on its way, we’ll send you another email with tracking information so you can follow its journey.

You can also check your order status anytime by logging into your account for real-time updates.

Tip: Can’t find your confirmation email? Be sure to check your spam or junk folder – sometimes it hides there!

ORDERS ABOVE US$250 - Qualify for free shipping.
ORDERS BELOW US$250 - A flat rate of US$20 applies.

We use DHL Express by default for most international shipments to ensure fast and reliable delivery. However, sometimes we may also use other trusted carriers to optimize costs, speed, or service depending on your location and order specifics.

DHL Express (International): 2-5 business days (varies by country)
Once your order ships, we’ll send you tracking details so you can keep an eye on it.

If you shop through one of our retail partners, please note that OctoberEighteen does not have access to your order details or personal information such as your email or phone number. Because of this, we are unable to process any shipping, return, or exchange requests for these orders directly. Please contact the retail partner where you made your purchase for assistance.

Currently, we do not ship to PO boxes, APO/FPO addresses, or certain restricted countries due to shipping carrier limitations. If your address falls into these categories, please contact us before ordering.

Please make sure your shipping address is correct when you check out. We can’t change it once the order is sent.

Sometimes deliveries take longer because of customs, weather, or other things outside our control. If there’s a delay, we’ll do our best to help. Providing info to your local customs office can speed things up.

For international orders, we use Delivered At Place (DAP) shipping method. This means that any duties, taxes, or additional fees charged by your local government are not included in your order total. The exact amount will depend on your country's regulations and is determined when your package arrives. We recommend checking your country’s customs website for more information.

USA: https://www.cbp.gov/trade/basic-import-export/internet-purchases

Canada: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

The UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Australia: https://www.abf.gov.au/buying-online/buying-online

New Zealand: https://www.customs.govt.nz/personal/online-shopping/

We make sure all shipments have the proper customs documentation, but providing any requested info to your local customs office can help speed up delivery.

If your package doesn’t arrive within the estimated delivery time, or if it arrives damaged, please contact us at hello@octobereighteen.com right away. We’ll work with the carrier to resolve the issue and make sure you’re taken care of.

If you refuse your package, it will be returned to us. After we get it back, we’ll refund you minus shipping fees, courier charges, and a handling fee. Original shipping costs, duties, and taxes are non-refundable.

We’re here for you! If you have any questions or need assistance with your order, feel free to reach out to us at hello@octobereighteen.com. You can also contact us through our social media channels or live chat.

Our team is available Monday through Friday, 9:00 AM to 6:00 PM (HKT), and we’ll do our best to get back to you as quickly as possible.

Thank You for shopping with us!