Frequent Asked Questions
Where can I purchase OctoberEighteen pieces?
You can find our collections right here on our website: OctoberEighteen.com. Shopping with us is easy, safe, and you’ll get the latest styles straight from our studio to your doorstep.
Where are OctoberEighteen pieces made?
Over 95% of our pieces are lovingly made in our own Hong Kong studio. We believe in keeping things close to home so we can pay attention to every little detail. For some styles, we also work with a trusted, family-run manufacturer nearby, helping us offer more variety without ever compromising on quality.
What makes octobereighteen pieces special?
Our designs are all about flattering shapes and effortless style. We often use a bias-cut technique that lets the fabric flow beautifully and fits you like a dream. Inspired by vintage vibes from the ’70s and ’90s, each piece blends timeless elegance with a fresh, modern twist. We choose premium fabrics and craft everything with care, so you get something that feels as good as it looks.
How does OctoberEighteen care about sustainability?
OctoberEighteen began with a passion for using deadstock fabrics - beautiful leftover materials from other brands and factories that might otherwise go to waste. This early commitment helped us reduce textile waste and inspired our ongoing focus on mindful production.
Today, we continue to prioritize sustainability by carefully sourcing high-quality fabrics and crafting each piece with care. Every garment takes between 6 to 12 hours to make-from design and cutting to sewing and finishing -ensuring it’s made to last.
We release small capsule collections in limited quantities, producing more only when there’s real demand. This approach helps us avoid overproduction and keeps your wardrobe unique, so you won’t find everyone wearing the same outfit.
On top of that, over 98% of our packaging is made from recycled and biodegradable materials. We encourage you to reuse it whenever possible, if everyone reuses our packaging twice, we could cut packaging waste by half.
Sustainability isn’t just a trend for us, it’s part of how we create every piece, with respect for the planet and for you.
Will sold-out items come back?
We try our best to bring back your favorites, but sometimes restocks aren’t possible. If you see something you love, we recommend grabbing it while it’s still available!
How can I track my order ?
As soon as your order ships, we’ll email you a tracking number so you can keep an eye on your package every step of the way.
Are duties and taxes included in my order total?
Hong Kong is a duty-free port, so we don’t charge any customs duties or VAT on your order at checkout. This means you won’t pay extra taxes when buying from us here in Hong Kong.
For international orders, we ship using a Delivered Duty Unpaid (DDU) method. This means any import duties, taxes, or fees charged by your country’s customs are not included in your order total and will be your responsibility to pay when the package arrives. These charges vary depending on your country’s regulations.
We recommend checking your local customs website for details on import taxes and fees before ordering. If you have any questions or need help, feel free to contact us-we’re here to assist!
Where do you ship to?
We ship worldwide! Every order comes with tracking so you can feel confident your package is on its way.
Is it safe to pay on your website?
Absolutely! Your security means everything to us. All payments on OctoberEighteen.com are encrypted and safe. We never share your info with anyone. If you have any questions or concerns, just ask!
How long does it take to process my order?
We usually process orders within 2-5 business days. We pack each piece with care and ship Monday through Friday, so you get your new favorite outfit as soon as possible.
How do I return something?
Returning is easy! Just log in to your account and follow the simple steps to start your return.
Which courier should I use for returns?
We strongly recommend using a courier that offers tracking and requires a signature on delivery. This way, you’ll know your return is safe and we can process your refund smoothly.
What payment methods do you accept?
You can pay with Visa, Mastercard, American Express, Shop Pay, JCB, Apple Pay, Google Pay, and PayPal.
How do I get an invoice?
Right after you place your order, we’ll send you a confirmation email with your invoice attached. If you’d like a printed copy, just leave a note at checkout and we’ll send one your way.