Returns & Exchanges
OctoberEighteen is a handcrafted slow fashion brand, a lot of time and care goes into making each piece of garment, therefore we are unable to provide free and unlimited returns like other fast fashion brands out there.
We hope you would never need to return an item! But we know sometimes the fit isn’t right, so we’re happy to accept returns on any garment that is unworn and with all security tags and labels attached. Please email us within 7 days of delivery to initiate a return and a return address will be provided to you.
Returns will only be accepted on the following conditions:
- The item is in brand new condition, unworn and unused with all tags including security tag attached
- The item cannot be damaged due to the handling or use of the customer
- The item must be in its original packaging with all original accessories included
It’s important to note that shipping costs are not covered by OctoberEighteen when sent back. Returning items must be sent with a tracked mail service. We will not be able to refund a lost return that was sent using an untraceable shipping method. Untracked packages are ineligible for return and will be reshipped back to you upon receipt at our studio.
We don't take any responsibility for lost parcels whilst being returned to us.
CARRIERS TO RETURN
Please choose a trusted carrier with a signed-for service and ask for a tracking number so you can follow your return.
We’re unable to accept returns initiate beyond 7 days of your receipt. Anything arrived back to us after 21 days of your receipt are ineligible for return and will be automatically returned to you.
ON SALE ITEMS
All sales items are non-returnable.
Refunds will be issue within 2-7 business days after inspections of the returning item is completed. Payments will be credited back to the original payment method. Credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times.
**OctoberEighteen monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
Please visit the sizing guide carefully to make sure you are choosing a correct size. You are always welcome to contact us if you are unsure about the sizes :)