At OctoberEighteen, we value your satisfaction and want you to enjoy a confident shopping experience. Our Returns Policy is designed to be straightforward and hassle-free. If for any reason you are not satisfied with your order, you may return it within 14 days of receiving the item, subject to the following terms and conditions:

1. Eligibility for Returns

1.1. All returned items must be in their original packaging and in the same condition as received, with all tags attached. To ensure that items remain returnable, please avoid wearing perfume, spray tan, or deodorant when trying them on.
1.2. Returns must be sent within 14 days of receiving your order.
1.3. Discounted items are eligible for a refund in the form of store credit only.
1.4. Made-to-measure, customized, and Final Sale items are not eligible for return, exchange, or refund.

2. Submit a Return Request

2.1. If you've met the above requirements, you may submit a return request through your account.

- Login to your account with your email address.
- Select the item(s) you'd like to return.
- Choose whether you'd like to Return, Exchange, or receive Store Credit for each item.

2.2. Once your return request has been authorized, you will be sent an email with a return authorization number and the return shipping details.

3. Return Shipping

3.1. The original and return shipping costs are not refundable if you decide to return your parcel.
3.2. We recommend using a registered postal service to return goods and keeping a record of the tracking details, as we are unable to be held liable for the loss of your returned item.
3.3. Returns must be shipped back within 14 days of receiving your order. We understand that international shipping can be costly, so we do not require express shipping. However, the package must be postmarked within the 14-day timeframe. We are unable to accept returns or requests outside of this timeframe. Any late return items will be shipped back to you.
3.4. Please do not return any items before receiving a return authorization confirmation.

4. Refunds and Store Credit

4.1. Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.
4.2. Refunds: Refunds will be issued to your original payment method within 14 business days. Please note that original and return shipping fees, duties, taxes, and other additional charges are non-refundable. A five percent handling fee will be deducted from your refund to cover processing costs.
4.3. Store Credits: Return shipping cost will be deducted from issued store credit.

5. Need Assistance?

5.1. If you have any questions or require assistance, please contact our Customer Support team via Live Chat or email us at hello@octobereighteen.com.

6. Policy Updates

6.1. OctoberEighteen reserves the right to reject returns outside the specified timeframe or not in their original condition. In such cases, the package will be returned to the customer, and associated shipping costs will not be covered by OctoberEighteen. We also reserve the right to modify this Returns Policy at any time, with changes effective upon posting on our website.
6.2. By making a purchase from OctoberEighteen, you acknowledge that you have read and agreed to this 14-day returns policy.