Order Processing & Tracking
Orders are typically processed and shipped within 2-5 business days from our Hong Kong studio, Monday through Friday. After placing your order, you’ll receive a confirmation email with all your order details. Once your order is on its way, we’ll send you another email with tracking information so you can follow its journey.
You can also check your order status anytime by logging into your account for real-time updates.
Can’t find your confirmation email? Be sure to check your spam or junk folder – sometimes it hides there!
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Shipping Options
We offer international shipping to many destinations using DHL Express.
- Free Shipping: All orders over $250 USD qualify for free shipping.
- Flat Rate Shipping: A flat rate of $15 USD applies to all other orders.
- Local Orders: Enjoy free standard shipping within Hong Kong.
Once your order ships, we’ll send you tracking details so you can keep an eye on its progress.
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Double-Check Your Shipping Address
To ensure smooth delivery, please confirm your shipping address is correct at checkout. Unfortunately, we aren’t able to redirect orders once they’re dispatched.
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Possible Delays
While we always aim for prompt delivery, occasional delays may happen due to customs processes, unexpected weather conditions, or other factors beyond our control. If your order is delayed, we’ll do everything we can to support you.
For a smoother customs experience, providing any requested information to your local customs office is helpful.
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International customs, duties & taxes
For international orders, we use a Delivered Duty Unpaid (DDU) shipping method. This means that any duties, taxes, or additional fees charged by your local government are not included in your order total. The exact amount will depend on your country's regulations and is determined when your package arrives.
To avoid surprises, we recommend checking your country’s customs website for more information. Here are some helpful links:
New Zealand
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If You Refuse Delivery
We get it – sometimes things don’t go as planned. If you refuse a delivery, we’ll arrange for your order to be returned to us. Once we receive it, we’ll issue a refund minus any shipping fees, courier charges and a handling fee. Please note that original shipping costs, duties, and taxes (if applicable) are non-refundable.
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Need Help?
We’re here for you! If you have any questions or need assistance with your order, feel free to reach out to us at hello@octobereighteen.com. You can also contact us through our social media channels or live chat.
Our team is available Monday through Friday, 9:00 AM to 6:00 PM (HKT), and we’ll do our best to get back to you as quickly as possible.
Thanks for shopping with us!