ORDERS & SHIPPING


ORDERS

All orders are processed for shipment within 2-5 business days. Orders are dispatched from our studio Monday to Friday. A confirmation email will be sent to your nominated email address once an order is successfully placed, as well as a shipping notification when the order is shipped.



SHIPPING 


OctoberEighteen ships worldwide. Each order is sent with a standard tracked mail service. You will receive an email notification of your order confirmation as well as tracking information once your item is on its way to you. OctoberEighteen is not responsible for any delays, losses or damages of packages, it is out of our control once the package is shipped.

If you need an item by a certain date, please choose expedited shipping when checkout or contact us via email or WhatsApp for assistance.


STANDARD SHIPPING ESTIMATES

Hong Kong - 1-3 business days once shipped.
Rest of Asia - 7-14 business days once shipped.
UK & Rest of Europe - 7-14 business days once shipped.
United States & Canada - 7-14 business days once shipped.
Rest of the world - 7-28 business days once shipped.


DUTIES & TAXES

OctoberEighteen DO NOT collect duties and taxes at checkout. International packages may require local taxes or custom fees which are to be paid for by the recipient. Shipments are also subject to opening and inspection if needed by customs authorities. All duties and fees are determined and regulated by local customs authorities. Please check your local customs website for more information. 

You will be contacted by the shipment carrier to pay for any duties and taxes upon taking delivery. Please note, we cannot control or estimate these charges.


OUR COURIERS

Hong Kong - SF Express / HK posts
International - SF Express / DHL


**Please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.