RETURN AND EXCHANGES
A request for a return must be submitted within 14 days of receiving your order.
The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The item(s) must be returned to our warehouse before the refund can be issued.
If you've met the above requirements, you may submit a Return Request through our website. Simply log in to your account with your email address and choose the orders you want to return, then click Return Item(s). You will receive a confirmation e-mail once the Return Request is sent.
Once your return request has been authorised we will contact you via email and supply you with return address details and a Returns Form, which should be included inside your return package. Please wait to receive all required returns information before sending any returns.
The shipping cost of returning item(s) to OctoberEighteen warehouse for an exchange or refund, is not covered or reimbursed by us. We understand that some international postage can be costly, so we do not expect express shipping on returns. The returns period applies to the time in which a return must be requested.
We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.
Once we receive your return, please allow approximately 5 business days for your return to be processed at our warehouse. We’ll send you an email once the inspection process is completed and our team has processed your refund.
The payment will be credited back to the original payment method used for the purchase. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Refunds for returns apply to the purchase price of the garments only.
FINAL SALE ITEMS
All final sale items are not eligible for return, exchanges or refund.