RETURNS & EXCHANGES
While we hope that you will love your purchase, we understand that sometimes the fit or style may not be quite right. Therefore, we are pleased to offer returns on any garment that is unworn and has all security tags and labels attached. If you need to initiate a return, please contact us via email within 14 days of delivery, and we will provide you with a return address.
Please note that returns will only be accepted under the following conditions:
- The item must be in brand new condition, unworn and unused, with all tags, including the security tag, still attached.
- The item must not be damaged due to customer handling or use.
- The item must be returned in its original packaging, with all original accessories included.
Please note that OctoberEighteen do not cover the cost of return shipping. All returns must be sent using a tracked mail service to ensure that the package can be traced. Unfortunately, we cannot provide a refund for lost returns that were sent using untraceable shipping methods. Please be aware that untracked packages are not eligible for return, and they will be reshipped back to you upon receipt at our studio.
CARRIERS FOR RETURN
We recommend that you select a reliable carrier that offers a signed-for service when returning your item. Be sure to obtain a tracking number from the carrier so that you can track the progress of your return.
Please note that we are unable to accept returns initiated more than 14 days after you have received your order. Any returns received after 21 days from the date of receipt will be ineligible for return and will be automatically returned to you.
Please note that all sale items are final and cannot be returned.
Refunds will be issued within 2-7 business days after the inspection of the returned item is completed. The payment will be credited back to the original payment method used for the purchase. Please note that credit card refunds may take up to 10 business days to process, depending on your bank's processing time. Processing times may vary between banks, so we recommend contacting your bank for more information.
We encourage you to review our sizing guide carefully before placing your order to ensure that you select the correct size. If you are unsure about the sizing, please feel free to contact us, and we will be happy to assist you.
**OctoberEighteen monitors each returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.