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ORDER INFO

ORDERS

Every item is handmade from scratch by Brenda herself once an order and payment is received.
Please allow a few days of production time, this may differ depending on order demand at the time.
All orders will be shipped out within 1-2 business days upon completion. 

SHIPPING

OctoberEighteen The Label ships worldwide.
Each order is sent with a tracked mail service. 
It takes on average 7 to 14 business days for the package to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, etc as well as the territory coverage. For destinations in extensive territory like Russia, Brazil and Mexico, it may take more delivery time.
OctoberEighteen The Label is not responsible for any delays or losses of packages once sent.
Please email me if you run into trouble with shipping and delivery. 
If you need your item(s) sooner, please choose an expedited shipping option at checkout. 

DUTIES & TAXES

OctoberEighteen The Label DO NOT charge duties and taxes at checkout.
International (outside of Hong Kong) packages may require local taxes or custom fees which are to be paid for by the recipient.
Shipments are also subject to opening and inspection if needed by customs authorities. 
All duties and fees are determined and regulated by local customs authorities.
Please check your local customs website for more information.

RETURNS

OctoberEighteen is a small handmade label and your support means everything to me.
As all the garments are made to order, I am unable to provide a refund after an order is made.
I do accept exchanges and alterations if the garment does not fit as desired.
Please email me within 3 days of delivery. 
Returning items must be sent with a tracked mail service and related shipping costs must be paid for by customer.
Untracked packages and returns after 3 days from delivery will not be accepted.
Please visit the sizing guide on each individual item carefully to make sure you are choosing a correct size. 
You are always welcome to contact me if you are unsure about the sizes :)

CUSTOM ORDERS

All custom size orders and ideas are very welcome! 
As all my garments are made-to-order, I'm more than happy to make one just for you. 
Please email me with the subject "MAKE ONE JUST FOR ME" to hello@octobereighteen.com.