FAQs

Where can I purchase OctoberEighteen clothing?

OctoberEighteen "OE" is exclusively available to purchase online here at OctoberEighteen.com . There will be occasional pop-up events, which will be annouce on all social media, come and say hi if you see me!

Where do you ship to?

Worldwide! Each order is sent with a tracked mail service. 

How do orders and shipment work?

Once an order is placed, you will receive an order confirmation via email. Each garment is handmade to order, so please allow 2-7 business days of production time and all orders will be shipped out on the next business day upon completion. Once the order has been shipped, you will receive a confirmation with tracking info via email.

Who and where are the garments made?

OctoberEighteen is a one-woman team at the moment. All items are made from scratch by me in my studio in Hong Kong. 

What payment methods are accepted?

Visa, Mastercard, American Express, Shop Pay, JCB, Apple Pay, Google Pay and Pay Pal are all accepted payments. 

How should I choose the best size for me?

A size guide is provided to serves as a general guideline to help you find your size at OctoberEighteen. A flat measurements chart will also be provided on specific products. If you have any questions about a specific styles measurements you can always contact me and I will be more than happy to help you find your perfect size. You can email or DM me on instagram with any questions. Please include your bust, waist and hip measurements so I'll be able to help as efficiently as possible.

Are duties and taxes included in my order total?

OctoberEighteen DO NOT charge duties and taxes at checkout. International packages may require local taxes or custom fees which are to be paid for by the recipient.  All duties and fees are determined and regulated by local customs authorities. Please check your local customs website for more information.